Regional Coach

on Tuesday, 12 September 2017. Posted in General

My client - leaders in the Fast Food Industry in looking for an experienced Region Coach
  • Develops and coaches AC and Management teams on day to day basis to ensure sound Operations skills and knowledge and strong behaviours in line with the Group Leadership Competencies
  • Ensures there is a HWWT and People Promise culture in the area teams.
  • Assist the AC’s to selects RGM’s and RM’s in conjunction with their People Capability Coach (PCC) and HR best practices
  • Role model’s recognition by having their own recognition award and uses this regularly.  Provides recognition at all levels in restaurant and at meetings.
  • Monitors AC and PCC in recruiting, selecting and training employees to ensure restaurant’s staffing needs are attained in a timely/cost-efficient manner.
  • Managing the quality training for restaurant management, including RGM, RM and Shift Supervisor with the training manager using the Companies LAS and LAR training programs.
  • Ensures quality performance appraisal, Individual Development Planning (IDP) and People Plan Review (PPR) process, emphasising implementation of value-added developmental activities.
  • Develops and assists the AC and PCC in certification of RGM’s.
  • Drive a high-performance culture in area.  Proactively utilize Company Pacesetter Performance Improvement Process with individual restaurants identified as not meeting expected performance levels.
  • Proactively and consistently manage all in-area Employee Relations issues.  Utilize COC, at the earliest opportunity, so that all issues are managed in line with statutory requirements and employment law, updating General Manager and HR as appropriate.
  • Develops a talent pipeline with AC, PCC & HR, develops and coach’s individuals to ensure and executes against this.
  • Plan and facilitate regular Area Management meetings in line with Success Routines.  Meetings should be informative, interactive and business relative.
  • All statutory and company Health, Safety and Food Hygiene regulations must be strictly adhered to always and corrective action taken in a timely manner as necessary.
  • Assisting AC’s in all employees to be fully trained on fire procedures, Health & Safety, Food Hygiene and Security/Robbery procedures.
  • Company Security Procedures to be rigorously followed to ensure the security of people, premises, stock, equipment and monies always. 

 

Customer:

  • Assist AC to coach RGM’s to create a customer focused environment which is appealing to Company's diverse customer base  
  • Speaks to customers every time they are in restaurant to obtain feedback
  • Ensures all Company Hospitality standards are met.
  • Ensures that GES weekly & period results are continually reviewed
  • Manage all customer complaints in line with company policy, assisting to resolve issues
  • Monitors and implements programmes to improve order accuracy, speed of service, courtesy and cleanliness.
  • Coaches and models team involvement in problem solving to improve customer satisfaction.
  • Identifies and implements process improvements that drive customer satisfaction and profitability in line with company goals
  • Robustly follow up on any issues arising from customer audits, plan to ensure corrective action is taken in a timely manner as required

Sales:

  • Through exceptional operational standards and a ‘maniacal’ approach to customer service, consistently seek to maximize the sales in their area
  • Set and communicate Bold Sales Goals to the team, striving to consistently exceed sales targets.
  • Ensures rigorous execution of all marketing promotions, checking, team knowledge of products and prices, and product quality
  • Develop a strong sales culture in their area by reviewing and supportive with AC’s and RGM’s clear sales targets for every week
  • Understand their local competition within the area and increase visibility within the local community to ensure awareness of any common issues, competitor activity or forthcoming events that may impact the business.
  • Work with individual AC’s and LSM Manager, where appropriate to create and execute local marketing activities to optimize potential sales growth.

 5 Years’ experience in Operations field, with at least 3 years at senior management level (Multi Restaurant)

Tertiary Business Management Related Qualified candidates preferred

  • Computer Literacy (Intermediate to Advanced Computing and Applications)
  • Predictive Index Profile Match
  • Strong organizational abilities
  • Proven Financial and Commercial Acumen
  • Proven Strategic Ability
  • Outstanding leadership skills

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